COVID-19 HEALTH & SAFETY GUIDELINES

PLEASE NOTE THE FOLLOWING REQUIREMENTS:

FULL VACCINATION. Patrons ages 12 and older must provide proof of having completed the COVID-19 vaccination series at least 14 days prior to the date of the performance, which will be verified by the NYS voluntary Excelsior Pass, or by presenting a vaccination card and photo ID at the door. All box office and front of house staff, backstage crew, and company members are fully vaccinated.

TESTING FOR AGES 5—11. Due to vaccine age restrictions, patrons ages 5 through 11 must provide proof of at least one of the following, in addition to properly wearing a mask at all times while inside the building:

• A negative antigen COVID-19 test taken within 6 hours of the performance start time, or
• A negative PCR COVID-19 test taken within 72 hours of the performance start time.

Negative tests will be verified at the door by presenting official documentation from the facility that performed the test or through the voluntary NYS Excelsior Pass. Self-administered COVID-19 test kits will not be accepted.

Face coverings that cover both nose and mouth must be worn at all times while inside the Orpheum Theatre.


We are committed to providing an unforgettable experience for all guests, staff, and artists in a safe and healthy environment. To ensure the highest standards of cleanliness and safety, we have developed a COVID-19 Safety Plan, which follows the most current guidelines of the Center for Disease Control and Prevention (CDC), the New York State Department of Health and Federal Occupational Safety and Health Administration (OSHA) related to COVID-19.


WHAT WE ARE DOING: Safety Procedures in the Theatre


As public health conditions and the State’s guidance for performing arts and live entertainment change, we will remain flexible and adapt to applicable health protocols. These protocols may change between the time you purchase your ticket and the date of the performance. They include, but are not limited to:

• FULL VACCINATION. All Orpheum staff, performers, and crew are fully vaccinated.
• MASKS. Everyone in the theatre must wear proper face masks at all times unless the core function of the work or activity being conducted (e.g., cast members on the stage) requires otherwise.
• CLEANING. After each performance, high touch surfaces will be cleaned both backstage and in audience spaces. Once per day, the theatre will be thoroughly cleaned.
• AIR FILTRATION. The Orpheum Theatre's HVAC system has been updated with MERV-13 air filters that improve the system's efficacy in removing viruses from circulated air as currently recommended by the CDC.
• HAND SANITIZER. Hand sanitizer stations will be distributed throughout the theater.
• REDUCING CONTACT. As permitted by law, we will distribute digital tickets for entry and touchless payment at the box office.


WHAT WE MUST ASK OF OUR AUDIENCE: Patron Requirements


As public health conditions and the State’s guidance for performing arts and live entertainment change, we will remain flexible and adapt to applicable health protocols. Below are current protocols.

• FULL VACCINATION. Patrons ages 12 and older must provide proof of having completed the COVID-19 vaccination series at least 14 days prior to the date of the performance, which will be verified by the NYS voluntary Excelsior Pass, or by presenting a vaccination card and photo ID at the door. All box office and front of house staff, backstage crew, and company members are fully vaccinated.
• TESTING FOR AGES 5-11. Due to vaccine age restrictions, patrons ages 5 through 11 must provide proof of at least one of the following, in addition to properly wearing a mask at all times while inside the building:
• A negative antigen COVID-19 test taken within 6 hours of the performance start time, or
• A negative PCR COVID-19 test taken within 72 hours of the performance start time.
Negative tests will be verified at the door by presenting official documentation from the facility that performed the test or through the voluntary NYS Excelsior Pass. Self-administered COVID-19 test kits will not be accepted.
• MASKS. Face coverings that cover both nose and mouth must be worn at all times while inside the Orpheum Theatre.
• STAY HOME IF YOU'RE SICK. By entering the theater, patrons are agreeing that they are not sick or exhibiting symptoms of COVID-19. It is essential that patrons do not attend the show if they are unwell. We have an exchange and refund policy in place so that patrons may reschedule their tickets if necessary.
• CONTACT INFORMATION. For contact tracing purposes, we encourage all patrons to download the NYS contact tracing app before entering the theater so NYS has an easy way to notify you, should there be a need to do so. 


STOMP TICKET EXCHANGE & REFUND POLICY


Recognizing flexibility is key in our guests’ return. As a result of COVID-19, STOMP is implementing an exchange and refund policy effective until January 30, 2022. This policy will provide flexibility in the event a guest may be unable to attend a show due to illness, travel restrictions, or any other COVID-19 related circumstances. Our guests may feel confident purchasing tickets in advance knowing this exchange or refund policy is in effect if they cannot attend the date and time originally purchased.


When you request an exchange or a refund, the request will be approved with no questions asked and no additional service fees assessed provided the request meets the terms and conditions outlined herein.


EXCHANGE & REFUND POLICY


TICKET EXCHANGES AND REFUNDS WILL ONLY BE CONSIDERED WHEN THE ORIGINAL TICKETS ARE PURCHASED THROUGH AN AUTHORIZED PRIMARY SALES CHANNEL. If tickets were not purchased through an authorized sales channel, guests will need to contact their point of purchase to inquire about the exchange and/or refund policies of their point of purchase.


THE DEADLINE TO SUBMIT EXCHANGE AND REFUND REQUESTS IS TWO (2) HOURS BEFORE THE ADVERTISED CURTAIN DATE AND TIME. Any requests received after this deadline are not eligible under the terms of this policy.


All exchange or refund requests must be done through the sales channel that the original purchase was made.


The guest making the request must be the original purchaser of record and will need to validate ownership of the original purchase (i.e. name, order number, e-mail address, method of payment, etc.).


A maximum of ten (10) tickets per customer per venue may be approved for an exchange or a refund within a period of sixty (60) consecutive days.


For approved refunds, a credit will be issued to the original method of payment the guest used to make the original purchase.


For approved exchanges, the tickets may be exchanged solely for different performances of STOMP New York City for which the tickets were originally purchased, subject to availability, blackout dates and promo restrictions. The amount of money paid on the original ticket will be applied to the exchanged ticket. Any difference in order total will be adjusted upon completion of the exchange. Any credits to be issued will be issued to the original method of payment the guest used to make the original purchase. If there is additional money due, the guest needs to pay this amount before the exchange is completed.


Additional money may be due if (1) a guest chooses a performance or section that costs more than their original purchase; (2) a guest exchanges an originally discounted ticket into a performance where the discount is no longer available or applicable; (3) a guest exchanges an originally discounted ticket into a performance where the discount price is higher.


OTHER TERMS & CONDITIONS


This ticket exchange & refund policy is valid solely for performances of STOMP in New York City at the Orpheum Theatre.


For tickets purchased at the venue box office, a first and last name along with a minimum of an e-mail address or a phone number must be associated with purchase for the tickets to be eligible for an exchange or a refund. Any tickets purchased at the venue box office without an associated first name, last name, e-mail, or phone will not be eligible for an exchange or refund.


For tickets purchased as part of a group, the exchange or refund request of the guest needs to be handled by the group sales agent or agency who coordinated the group booking. All group ticket exchange or refund requests need to be submitted by the group sales agent no later than twenty-four (24) hours prior to the performance. Any group tickets that need to be exchanged or refunded may only be requested by the agent or agency of record for that order. Refunds will only be issued back to the original method of payment. There may be a maximum number of tickets allowable to be refunded per group, check with the venue for details.


New special offer, discount and promotion codes may not be applied to exchanged tickets. The ticket exchange will be for the same ticket type and offer that was originally purchased, subject to blackout dates and availability. If a discount and/or promotional offer is not available for the newly requested performance, a refund will be issued for the original purchase and the guest will proceed with a new transaction to purchase the newly requested performance.


Tickets that a guest has posted to Ticketmaster.com for resale (via the Ticketmaster Plus marketplace) and have not yet been sold need to first be removed from posting by the guest and restored back to the guest’s Ticketmaster account before an exchange or refund may be requested.


Resale tickets that a guest purchased or sold on Ticketmaster.com (via the Ticketmaster Plus marketplace) are not eligible for an exchange or a refund. Tickets that have been transferred to another party may not be exchanged or refunded by any party other than the original purchaser. If the tickets have been transferred by the original purchaser, the tickets must be transferred back to the original purchaser prior to the original purchaser requesting an exchange or a refund.


Complimentary tickets are not eligible for an exchange or a refund under this policy.


Performance dates, times, prices, and cast subject to change without notice.


Other restrictions may apply. This policy may change without notice.


The Stomp Company LP reserves the right, in its sole and absolute discretion, to determine whether the request is eligible for consideration. All decisions are final.



RELEASE & WAIVER OF LIABILITY AGREEMENT

THIS RELEASE & WAIVER OF LIABILITY RELEASE AGREEMENT (“AGREEMENT”), HAS LEGAL CONSEQUENCES AND WILL AFFECT YOUR LEGAL RIGHTS AND ABILITY TO BRING FUTURE LEGAL ACTIONS. THIS AGREEMENT INCLUDES AN ARBITRATION PROVISION AND A WAIVER OF YOUR RIGHT TO BRING A CLASS ACTION. THE PROVISIONS OF THIS AGREEMENT ARE IN ADDITION TO THOSE SET FORTH ON YOUR ADMISSION TICKET.

IN CONSIDERATION of being permitted to enter and remain at Orpheum Theatre (“Venue”) to view a performance of The Stomp Company LP’s (“STOMP LP”) production of STOMP (the “Event”), the ticket holder (“Holder”) on behalf of Holder, minors accompanying Holder to the Event, and all Related Persons (as such term is hereinbelow defined) by entering upon the Venue hereby agrees to all of the terms and conditions set forth below in this Agreement. Holder acknowledges and agrees that the agreements set forth in this Agreement are in addition to the terms and conditions set forth on the ticket(s) representing Holder’s revocable one time license to enter the Venue with respect to the Event, whether printed or displayed on such ticket(s), Venue webpage, or any other written communication which include, without limitation, the exchange and refund policy and the COVID-19 safety measures. The term “Related Persons” for purposes of this Agreement means and includes the Holder’s heirs, assigns, executors, administrators, next of kin, anyone attending the Event with Holder (which persons Holder represents have authorized Holder to act on their behalf for purposes of the release herein), and other persons acting or purporting to act on Holder’s and/or their behalf. This Agreement is for the benefit of STOMP LP, Liberty Theatres, LLC, and Orpheum Live, LLC and any licensee, tenant, or occupant of the Venue and their respective affiliates, and their and their respective affiliate’s officers, directors, managers, employees, contractors, agents and equity holders, and any other person or entity having any interest or involvement in or with respect to the Venue and/or the presentation of the Event (each a “Released Party” and collectively the “Released Parties”).


  • 1. ACKNOWLEDGEMENTS OF COVID-19 & OTHER RISKS. Holder and all Related Persons fully understand that : (a) the novel coronavirus SARS- CoV-2 and any resulting disease (together with any mutation, adaptation, or variation thereof, “COVID-19 is an extremely contagious disease that can lead to severe illness and death, and there is an inherent danger and risk of exposure to COVID-19 in any place where people congregate; (b) no health and safety policies, assessments, precautions and/or protocols that will be implemented from time to time at and for the Venue (collectively, the “Venue Protocols”) by local, state and federal governmental agencies, any one or more of the Released Parties and/or any third parties, can eliminate the risk of exposure to COVID-19; (c) while people of all ages and health conditions can be and have been adversely affected by COVID-19, according to the Center for Disease Control and Prevention (CDC) and other public health authorities (i) people with certain underlying medical conditions are or may be especially vulnerable, including, but not limited to, people with chronic kidney disease, chronic obstructive pulmonary disease, moderate to severe asthma, liver disease, compromised immune systems (including as a result of organ transplant), obesity, serious heart conditions, sickle cell disease, and type 2 diabetes, and (ii) the risk of severe illness from the contraction of COVID-19 increases steadily with age, and (iii) contracting COVID-19 can result in the further transmission of COVID-19 to Holder’s spouse, family members, and other persons in proximity to Holder; and (d) exposure to COVID-19 can result in subsequent quarantine, illness, disability, other short-term and long-term physical and/or mental health effects, and/or death, regardless of age or health condition at the time of exposure and/or infection.

  • 2. ASSUMPTION OF RISKS, HAZARDS AND DANGERS. HOLDER, ON BEHALF OF HOLDER AND ALL RELATED PERSONS, HEREBY REPRESENTS, WARRANTS AND COVENANTS THAT HOLDER FULLY UNDERSTANDS AND KNOWINGLY, VOLUNTARILY AND IRREVOCABLY, ASSUMES ALL RISKS, HAZARDS AND DANGERS RELATED TO ENTRY INTO, AND PRESENCE IN, AT AND AROUND THE VENUE, WHICH MAY INCLUDE AN INCREASED RISK OF EXPOSURE TO COMMUNICABLE DISEASES (INCLUDING, WITHOUT LIMITATION, COVID-19), VIRUSES, BACTERIA OR ILLNESSES OR THE CAUSE THEREOF, SICKNESS, PERSONAL INJURY, DISABILITY, OTHER SHORT-TERM OR LONG-TERM HEALTH EFFECTS, AND/OR DEATH, WHICH MIGHT RESULT FROM THE ACTIONS, INACTIONS, OR NEGLIGENCE OF HOLDER, OF ANY OF THE RELEASED PARTIES, OR OTHER THIRD PARTIES, WHETHER OCCURRING BEFORE, DURING OR AFTER THE EVENT, HOWEVER CAUSED AND WHETHER INSIDE OR OUTSIDE OF THE VENUE. HOLDER HEREBY ACCEPTS PERSONAL RESPONSIBILITY FOR HOLDER’S PARTICIPATION IN/AT THE EVENT. HOLDER HEREBY ASSUMES, ON BEHALF OF HOLDER AND ALL RELATED PERSONS, ALL AND SOLE RESPONSIBILITY OF CLAIMS AND POTENTIAL CLAIMS RELATING TO THE RISK, HAZARDS AND DANGERS DESCRIBED IN THIS AGREEMENT.

  • 3. RELEASE, WAIVER & COVENANT NOT TO SUE. (a) HOLDER, ON BEHALF OF HOLDER AND ALL RELATED PERSONS, HEREBY REPRESENTS, WARRANTS AND COVENANTS THAT HOLDER AND ALL SUCH RELATED PERSONS FULLY UNDERSTAND AND KNOWINGLY, VOLUNTARILY, IRREVOCABLY, AND FOREVER RELEASES, WAIVES, AND DISCHARGES (AND COVENANTS NOT TO SUE), EACH OF THE RELEASED PARTIES WITH RESPECT TO ANY AND ALL CLAIMS THAT SUCH HOLDER OR ANY RELATED PERSONS MAY HAVE (OR HEREINAFTER ACCRUE) AGAINST ANY OF THE RELEASED PARTIES, THAT RELATE TO ANY OF THE RISKS, HAZARDS AND DANGERS DESCRIBED ABOVE IN SECTION 2, INCLUDING WITHOUT LIMITATION, ANY AND ALL CLAIMS THAT ARISE OUT OF OR RELATE IN ANY WAY TO (I) HOLDER’S EXPOSURE TO COVID-19; (II) ANY RELATED PERSON’S’EXPOSURE TO COVID-19, (III) HOLDER’S TRAVEL TO AND FROM, ENTRY INTO, OR PRESENCE WITHIN, THE VENUE AND/OR COMPLIANCE WITH ANY AND ALL POLICIES, PROCEDURES AND PROTOCOLS RELATED TO ACCESS TO THE VENUE OR ATTENDANCE AT THE EVENT; (IV) ANY INTERACTION BETWEEN HOLDER AND ANY ONE OR MORE OF THE RELEASED PARTIES PRESENT AT OR WORKING AT THE VENUE OR ANY OTHER INDIVIDUAL PRESENT AT, WORKING AT OR IN THE VICINITY OF THE VENUE; OR (V) ANY OF THE RISKS IDENTIFIED ABOVE IN SECTION 1 (ACKNOWLEDGEMENTS OF COVID-19 AND OTHER RISKS) (COLLECTIVELY, THE “CLAIMS”), IN EACH CASE WHETHER CAUSED BY ANY ACTION, INACTION OR NEGLIGENCE OF ANY ONE OR MORE RELEASED PARTY OR OTHERWISE.

  • (b) DUE TO RAPIDLY CHANGING GOVERNMENTAL COVID-19 REGULATIONS AND RESTRICTIONS, THE VENUE’SCOVID-19 POLICIES, PROCEDURES, PROTOCOLS, AND REQUIREMENTS ARE SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. HOLDER ACKNOWLEDGES AND AGREES THAT IT IS HOLDER’SRESPONSIBILITY TO REVIEW AND CHECK THE LATEST SAFETY INFORMATION REGARDING COVID-19 AVAILABLE AT THE CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC): https://www.cdc.gov/coronavirus/2019-ncov/cdcresponse/about-COVID-19.html AND NEW YORK STATE: https://coronavirus.health.ny.gov/home AND NEW YORK CITY UPDATES: https://www1.nyc.gov/site/coronavirus/index.page. HOLDER RELEASES, WAIVES, DISCHARGES AND AGREES NOT TO SUE AND ONE OR MORE OF THE RELEASED PARTIES WITH RESPECT TO ANY CLAIM ARISING OUT OF ANY CHANGE IN FEDERAL, STATE, OR LOCAL GOVERNMENTAL AND/OR HEALTH AUTHORITIES REQUIREMENTS, AS APPLIED ATTHE VENUE, EITHER RETROACTIVELY OR PROSPECTIVELY.

  • 4. GOVERNING LAW. Holder hereby acknowledges and agrees on behalf of Holder and all Related Persons that, except as provided in Section 5, below, this Agreement is subject to and will be construed in accordance with the laws of the State of New York, without regard to choice or conflict of law provisions.

  • 5. ARBITRATION AGREEMENT. Holder hereby agrees, on behalf of Holder and all Related Persons, that: (a) any Claim asserted by Holder or any Related Persons against any one or more of the Released Parties shall be resolved exclusively by mandatory, confidential, final, and binding arbitration to Judicial Arbitration and Mediation Services, Inc. (“JAMS”); (b) this Section 5 is governed by the Federal Arbitration Act (“FAA”); (c) the FAA is applicable because the Released Parties are engaged in transaction involving interstate commerce; (d) the arbitration shall proceed before a single arbitrator; (e) the arbitration shall be conducted in accordance with the JAMS Comprehensive Arbitration Rules and Procedures; (f) any and all issues relating or pertaining to arbitration or this arbitration clause, including but not limited to the threshold question of arbitrability or the enforceability or validity of this arbitration clause, shall be delegated to the arbitrator selected pursuant to this provision; (g) the arbitrator shall have the power to award any remedies, including reasonable attorneys’ fees and costs, available under applicable law; (h) judgement upon the award rendered by the arbitrator may be entered in any court having jurisdiction; (i) the award may be vacated or modified only on the grounds specified in the FAA or other applicable law; and (j) any arbitration conducted pursuant to this Agreement shall take place in New York County, New York.

  • 6. CLASS ACTION WAIVER. Holder hereby agrees on behalf of Holder and all Related Persons that any and all disputes, including any Claims made by Holder or any Related Person against any one or more of the Released Parties must be arbitrated on an individual basis only. By signing this Agreement, Holder hereby waives, on behalf of Holder and all Related Persons, any right to litigate or arbitrate any Claim as a class action, representative action or class arbitration against any of the Released Parties.

  • 7. SEVERABILITY. Holder hereby agrees on behalf of Holder and all Related Persons that if any provision or part thereof contained in this Agreement is declared illegal, unenforceable, or ineffective, such provision or part thereof shall be deemed severable, such that all other provisions contained in this Agreement shall remain valid and binding.
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